Missing Pieces
Received your set but something is missing or damaged? We will make it right, fast.
Report Missing Pieces via WhatsApp
The fastest way to get a replacement is to message us on WhatsApp. Please include your order number and a photo of the instruction page showing the missing part number.
Report Missing PiecesWhat to Prepare Before Contacting Us
Order Number
Your order reference number from the order confirmation message.
Part Number
The part ID shown in the instruction manual next to the missing piece.
Photo of Instructions
A photo of the instruction page showing the step where the piece is required.
Photo of Bags
A photo of your remaining sorted bags to help us identify which bag the piece should have been in.
Common Questions
How long do replacements take to arrive?
Replacement pieces are dispatched within 2 business days and typically arrive within 5–10 business days.
What if multiple pieces are missing?
No problem. List all missing part numbers in your WhatsApp message and we will send them all together.
A piece arrived broken. Is that covered?
Yes. Broken or damaged pieces are treated the same as missing pieces. Send us a photo and we will replace them free of charge.